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Showing the assignee in the web portal

Hi,

Is it somehow possible to see the actual assignee for an issue as a customer in the web portal?

A simple text like "Assignee: Mathias" would be enough.

Kind Regards

Mathias

5 answers

Is it still not available? I don't see why we shouldn't display the assignee to the customer.

Usecase in my company: the assignee is the product manager, and the customers are my colleagues, that can report bugs.

And it would be useful if customers could ask their questions directly to the product managers.

2 votes

Hi Mathias,

We do show the assignee on the Service Desk portal for our internal IT service desk.  BUT it's not OOB, we accomplished it using the plugin:

Extension for Jira Service Desk

Hi Susan,

Thank you! I will try that out today!!

Create an automation script which is triggered by issue assign and add a comment with assignee name to the issue visible to your client:script.jpg

Thanks for this . We did the same ... Not the best workaround. But it has been working for some time.

Another action we have used is the Fetch Issue Data as we have notice sometimes the assignee may have changed by other concurrent automation, etc.

Like Viacheslav Dobromyslov likes this

Mathias,

It isn't a good practice to have assignee field visible on customer portal.  A number of fields can be added to the request type and given a preset value, but you cannot make them visible on the customer portal:

https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html

  • Linked issues
  • Any fields that are defined by other JIRA applications
  • Group, project, and version picker custom fields
  • Assignee

 

Victor

Hi Victor,

so even if we and our customers want this "feature" it will not be possible to make it visible on the customer portal?

Kind Regards

Mathias

Mathias,

Unfortunately no. See the topic on the same link 

Hidden fields and unsupported fields

victor

There's a workaround, but you need the nFeed addon. You can create a nFeed custom field, copy the assignee into this field & keep it updated on any changes & then display the nFeed field in the customer frontend.

Still, not best practice to display the assignee on the frontend.

Best

JP

Hi @JP _AC Bielefeld Leader_ could you please help me understand why it is not best practice to show the assignee on the front end? Would be very helpful. 

Best regards, Jasmijn

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