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Is it somehow possible to see the actual assignee for an issue as a customer in the web portal?
A simple text like "Assignee: Mathias" would be enough.
Is it still not available? I don't see why we shouldn't display the assignee to the customer.
Usecase in my company: the assignee is the product manager, and the customers are my colleagues, that can report bugs.
And it would be useful if customers could ask their questions directly to the product managers.
Thanks for this . We did the same ... Not the best workaround. But it has been working for some time.
Another action we have used is the Fetch Issue Data as we have notice sometimes the assignee may have changed by other concurrent automation, etc.
It works only in the request list not on a particular ticket.
It isn't a good practice to have assignee field visible on customer portal. A number of fields can be added to the request type and given a preset value, but you cannot make them visible on the customer portal:
Unfortunately no. See the topic on the same link
There's a workaround, but you need the nFeed addon. You can create a nFeed custom field, copy the assignee into this field & keep it updated on any changes & then display the nFeed field in the customer frontend.
Still, not best practice to display the assignee on the frontend.