Is it still not available? I don't see why we shouldn't display the assignee to the customer.
Usecase in my company: the assignee is the product manager, and the customers are my colleagues, that can report bugs.
And it would be useful if customers could ask their questions directly to the product managers.
It isn't a good practice to have assignee field visible on customer portal. A number of fields can be added to the request type and given a preset value, but you cannot make them visible on the customer portal:
There's a workaround, but you need the nFeed addon. You can create a nFeed custom field, copy the assignee into this field & keep it updated on any changes & then display the nFeed field in the customer frontend.
Still, not best practice to display the assignee on the frontend.
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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