Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Add 'assignee' to the customer portal page

When a customer logs into the support portal and they view their tickets, there is ticket type, summary, portal, status and reporter - can I get 'assignee' added to this screen, so that the customer knows who to contact if needed?

4 answers

2 accepted

1 vote
Answer accepted
Katarzyna Marketplace Partner Aug 20, 2020


By default, you can't show Assignee on the Requests for customer. You have to use plugin, for example Extension for Jira Service Desk developed by my team. This app allows you to present more information on Requests, such as Assignee, Priority, SLA, and other fields which you defined in the configuration. Also the huge feature is Dynamic Fields which allows you to build dynamic forms - fields are displayed based on the conditions in the previous fields.

0 votes
Answer accepted


This is not possible out of the box, you need an addon for that, like the one we created - Advanced Portal Reports - which will allow you to add up to 5 additional fields in the Customer request view.

Feel free to try it out.

Best regards,


Which add-on are you referring too please?

2 votes
Simon Herd Atlassian Team Aug 30, 2020

As has been noted this isn't possible with just JSD; however, you like to consider ProForma, as it allows you to build Confluence-like forms and add them to the portal. You can include the assignee field and use conditional logic to guide your users through filling out a form. Below is quick example of what is possible. 

Assignee Multiple Column.gif

I just used this as a fix for our teams. Very awesome!!

You can add Assignee to the Customer Portal using the 'Customize' button on the right hand side as shown in the picture. From here you can Manage Columns and add several more fields on the portal. 

Customize Portal 1.JPG

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events