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Showing a customer name from the account ID captured in a custom field.

Hi there,

We have some forms where we have custom fields that record a users name, i.e. when we are requesting access for someone for an app or location on the filer.

I need to display this in an email to the support team but I just show the account ID and not the users name.  

I am not sure what to put in the .... customfield_1111.????  the show the 'linked' value that the custom field is referencing, in this instance it is the user name.


1 answer

1 accepted

Hey, @Steven Lees-Smith .


You can use the smartvalue: {{issue.customfield_XXXX.displayName}}

Then the Jira will show the complet name from the user present in the customfield.

See de guideline:




Thanks for that, I used .name not displayName..    


thanks heaps.

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