Showing a customer name from the account ID captured in a custom field.

[Steven Lees-Smith]

Hi there,

We have some forms where we have custom fields that record a users name, i.e. when we are requesting access for someone for an app or location on the filer.

I need to display this in an email to the support team but I just show the account ID and not the users name.  

I am not sure what to put in the .... customfield_1111.????  the show the 'linked' value that the custom field is referencing, in this instance it is the user name.

Thanks

[Fernando Eugênio da Silva · Accepted solution]

Hey, @Steven Lees-Smith .

You can use the smartvalue: {{issue.customfield_XXXX.displayName}}

Then the Jira will show the complet name from the user present in the customfield.

See de guideline: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

Best,

Fernando

[Steven Lees-Smith]

Thanks for that, I used .name not displayName..    

thanks heaps.