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i'd like to link and show basic information about issues in a knowledge base article within the customer portal:
Giving "browse project" rights to service portal customers in both projects schema settings does not take any effect. Even giving specific service customers rights to do so, doesn't make the job.
Is it possible? Any advice?
You could have a page in your knowledge base article, where use place a Jira issue macro.
But user that don't have a Jira license can only see JSM issues, based on the customer permissions of your portal.
To use the same macro on the page containing Jira Software tickets, browse is not enough, a Jira Software license is required to visualise information.
Thank you very much @Marc Koppelaar
Reasonable, that JSM customers can't see jira issues without license, OK!
But I also struggle to get the issues of the very own JSM project working in a macro. Following things are set in my testing environment:
Is there any other config that I am missing?
thank you! Here are some screens:
Jira Service Management configuration:
Jira Service Management project permissions:
Knowledge Base article backend:
Knowledge Base article in frontend; User = Autor of testing issue (missing permissions):
Issue in standard issue list of test user:
If there is any further information that could be helpful, please let me know.
yes it's portal no 3.
Directly accessing via the shared knowledge base article url (e.g. https://corp.atlassian.net/servicedesk/customer/kb/view/217481217) shows the same behavior as shown in the screenshot.
Directly accessing via confluence link (e.g. https://corp.atlassian.net/l/cp/F9kUrRHL) shows jira login screen (licensed users not JSM customer login)
Could it be a bug? Or simply not possible to use JSM issues in knowledge base articles?
I found some information and unfortunate, this is not a possibility in the system.
Since the text within the Jira issues macro isn't stored in the Confluence database.
The data is being pulled from Jira, so you'd need to do a JQL search from Jira in order to obtain that data.
Therefore, it requires a Jira license, and not be possible for Jira Service Desk customers.