Share tickets

[giorgio rastrelli]

I need to configure at the organization level whether the customers of the organization are allowed to share tickets. If I decide that sharing is not permitted, I would like the system to provide an option to enable this setting.

thanks in advance

[giorgio rastrelli]

Hi  Dave , but  I can't chose this option for each organizzation . Correct ?

Thanks in advance

[Dave Mathijs]

Hi @giorgio rastrelli 

Got to <yoursitename>atlassian.net/jira/settings/products/jira-service-management configuration

Under paragraph Organization management you'll find the following option:

Should new requests automatically be shared with a customer's organization?

Select "No, don't share email requests with the customer's organization. Requests sent from the portal will not be shared unless the customer selects otherwise"

If the customer is a member of more than one organization, email requests will not be shared, even if Yes is selected above.

Please note that this setting is site-wide and valid for all service projects.