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Share screen

Jeremy
Jeremy Mar 23, 2023

Can a customer share his screen in Jira Service Management?

Like in a Microsoft Teams meeting.

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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Mar 23, 2023

Ηι @Jeremy 

No, unfortunately he can't. He/she can only upload screenshots.

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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Mar 23, 2023

Not out of the box at least.

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Dan Breyen
Dan Breyen
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Mar 23, 2023 • edited

Maybe I'm misunderstanding something here.  Does the customer want to show you how something works in the Portal?  I don't understand why they can't share a screen, that's built in Teams/Zoom functionality to be able to share their browser screen.  I can't see how JSM would be blocking that functionality.  I've shared the portal screen multiple times to demonstrate how the portal works as an external customer.

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