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Share all tickets to domain users

Valentin Cardozo
Valentin Cardozo March 28, 2023

I have a problem with the configuration of my JSM project.

I need all users accessing the JSM portal to be able to view all the tickets created.

Currently, only those who share them through the Shared button can see them.

Does anyone have a similar case? Any help is welcome.

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Mohamed Benziane
Mohamed Benziane
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March 29, 2023

Hi,

Take a look a the Daniel's answer in the link below

https://community.atlassian.com/t5/Jira-Service-Management/Access-to-view-all-tickets/qaq-p/1655612

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Valentin Cardozo
Valentin Cardozo March 29, 2023

HI @Mohamed Benziane
While Daniel's answer is helpful, my problem is to be able to give all my Atlassian users access to JSM tickets without the need for them to receive notifications.

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