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Share a page to public user without being able to access other parts of the site

Heather Marquez September 6, 2023

Hello! We are using Jira Service Management Cloud and have an open public facing portal. 

We are looking to add a FAQ (~3k characters) to the bottom half of that page.

I have published an FAQ page in the Confluence Space and made it viewable by anyone. I understand from reading about anonymous sharing that I also need to enable Confluence Global Anonymous to allow anyone to access the space.

Here are my questions:

1. Is there an easier way to get an FAQ into that space on the public facing portal (e.g. without using Knowledge Base)?

2. If I make the Knowledge Base "Only Confluence Users" for viewing (not editing), then will public a) have to create a Confluence Account and b) require/us be charged for the license?

Note that we will be providing a service to companies where thousands of people could use this portal to request services. Thus, we don't want to pay for their licenses or create "inconvenience" by having them create yet another account (we have our own already).

Thank you in advance!

Heather

1 answer

0 votes
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 15, 2024

@Heather Marquez you should be able to associate a confluence space as the KB and the use the KB link generated by JSM to share the confluence page through JSM without login.

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 31, 2024

@Heather Marquez please accept the answer to help others.

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