Setup email requests window will not load and display properly

[Andres Hanique]

We have upgraded our Jira Core from 8.7 to 8.19. 

Afterwards, Jira Service Desk would not retrieve emails anymore. When heading to the email requests for the project, we saw that we weren't able to configure the email requests anymore because the window wasn't loading properly. We have checked multiple browsers, we have removed addons for the browsers, we have ran the browsers in safe mode, we have rebooted the server, but nothing comes up. We do however notice in developer mode of Chrome that the divs of the window are loaded. It's just not displayed. 

Included is a screenshot. 

[Andres Hanique]

I have managed to solve it in the end by TWICE reinstalling it. I have no idea what caused it, where it came from, but reinstalling has magically fixed everything. 

[Jeff]

Having this same issue with Cloud. Email request settings for multiple projects won't load in any browser, with any user. It just spins.

[Vladimir Cernik]

Hi, same issue here, have you solved?

[Jeff]

Yes, you have to have the Administrator role for each project you want to configure this in -- the global jira-administrator and/or site-admininstrator roles are not enough.

[Vladimir Cernik]

Right, thanks! I was missing the role!