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Setup Dashboard to show near to SLA Breaching Tickets

Raj Patllola
Raj Patllola
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August 20, 2024

 

How to setup Dashboard to show near to SLA Breaching Tickets in individual/team queue.

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Christopher Yen
Christopher Yen
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August 20, 2024

Hi @Raj Patllola welcome to the community!

Assuming the SLA is the resolution SLA you can set a filter count or results list for JQL of "Time to resolution" <= "1h" on top of the team queue JQL query to see tickets that are about to breach in 1 hour or less, or have already breached the SLA

 

 

 

 

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