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Setting up email to case functionality for ALL users

Jacob Cunningham
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Nov 21, 2023


We are having a slight issue with our email to case functionality. At the moment, only a couple of users (myself and another admin) can email to create new cases and update existing ones. I would like it so that all users can do this rather than having to log into the portal at all times as I think we would get more feedback and responses. 

We have multiple different projects set up for the different service desk teams (IT, Facilities, Data) Do I need to configure anything on the projects themselves? At the moment, we just have a mail handler and mail server set up. SSL certificate is all up to date. I'm not sure what I am missing! 

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