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Setting up custom email with Microsoft O365 mailbox

SiuWan Wong March 20, 2024

We are trying to setup custom email with an O365 mailbox using the Microsoft button in the 

Screenshot 2024-03-20 at 11.38.30.png

After clicking on this, and have sent the request for approval to the Azure team.

Speaking to our Azure admin, they  are not able to see the reuqest anywhere. Has anyone else had this issue before or have connected the mailbox using this method? 

 

These are the steps we are following:

https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/

 

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