I am trying to configure Jira Service Desk to notify the Assignee by email when a Customer responds, ie an External Comment. I have tried to do this using notifications and Automation rules, but no luck.
Does anyone out there know how to do this?
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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