You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hey there,
I am trying to configure Jira Service Desk to notify the Assignee by email when a Customer responds, ie an External Comment. I have tried to do this using notifications and Automation rules, but no luck.
Does anyone out there know how to do this?
Regards
Anita
@Anita Duncan for future reference our Jira Service Desk collection is here and you can ask product-specific questions there to people worldwide, not just in Austin. Of course in Austin you have @Jack Brickey so you may not need anyone else. 😉
@Monique vdB, I actually tried to move the thread to JSD but it doesn't allow me to change to a question from a discussion so just left it here. Is there a way or should I move as discussion or just leave?
@Jack Brickey if it will let you move it as a discussion (we're still in beta and I know that was a bit buggy for a minute there) it might make sense!
Thanks everyone. This works now. I was having a blonde moment and wasn't looking at Notifications, only Customer Notifications and Automation.
Cheers
glad to hear you are good to go now! And welcome to the Community playground. It's a great place to be when you need help, want to help or need something to help you sleep. ;-)