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Hey there,
I am trying to configure Jira Service Desk to notify the Assignee by email when a Customer responds, ie an External Comment. I have tried to do this using notifications and Automation rules, but no luck.
Does anyone out there know how to do this?
Regards
Anita
@Anita Duncan for future reference our Jira Service Desk collection is here and you can ask product-specific questions there to people worldwide, not just in Austin. Of course in Austin you have @Jack Brickey so you may not need anyone else. 😉
@Monique vdB, I actually tried to move the thread to JSD but it doesn't allow me to change to a question from a discussion so just left it here. Is there a way or should I move as discussion or just leave?
@Jack Brickey if it will let you move it as a discussion (we're still in beta and I know that was a bit buggy for a minute there) it might make sense!
Thanks everyone. This works now. I was having a blonde moment and wasn't looking at Notifications, only Customer Notifications and Automation.
Cheers
glad to hear you are good to go now! And welcome to the Community playground. It's a great place to be when you need help, want to help or need something to help you sleep. ;-)
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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