Setting up 2 incoming email address with each one assigning a different issue type

[Kathi Paquet]

I have a default incoming email that is associated with the email request type.  I need to add a different incoming email address associate to a different request type.  How do I configure this for it appears 1 Jira Service Project can have only one incoming email?

Is there a way to have emails from that email address have a different issue type from all other incoming emails?

[Walter Buggenhout · Accepted solution]

Hi @Kathi Paquet,

You are correct. 1 JSM project can have only 1 incoming email address (that's something you could work around by forwarding mail aliases with your mail application) and only 1 request type (that cannot be changed).

So, if you need a different mail address to create a different issue type, the easiest way to work around the limitations, would probably be to set up a second JSM project for the second mail address and with the appropriate issue type / request type setup. 

[Kathi Paquet]

Darn, I was hoping there was a work around.

My workaround I was thinking of testing with:

• Have the email from address 2 automatically forwarded to JSM incoming email address
• Create a rule to look for email requests that have a certain identifier in the subject line and move the issue type to the current one

[Subhra Majhi]

Hi, 

Currently, it is possible to add multiple (up to 10 email addresses) as custom mail addresses into the Jira Service Management Projects. 

In addition, there is a possibility to different request type to the email addreses. 

You can refer to the following article: https://community.atlassian.com/t5/Jira-Service-Management-articles/Now-you-can-connect-multiple-support-email-addresses-to-your/ba-p/2729324 

[BARØN]

Good