Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,295,325
Community Members
 
Community Events
165
Community Groups

Setting reminders for Jira tickets manually

Hello, Dear community, 

In my Jira SM project, we currently use automatic task reminders if nothing has been updated/modified in the task for more than 7 days.

But sometimes there are situations when the task/or some action on the task has to be done on a certain day, so I would like to ask if you can advise me on an easy way how to set it up.

Expected behavior:

1. User can set a date and time when the reminder should be sent
2. Reminder is sent on the appropriate date 
3. User is able to set another reminder (with another date)

 I've tried to add a custom field - IssueReminder, using automation. The problem is that automation sometimes doesn't work, and if we set reminders for some task repeatedly, a reminder is not being sent.  

Can you please advise?
Many thanks in advance.  

1 answer

2 votes
Mark Segall Community Leader May 04, 2022

Hi @Tomáš Mračník - I would set up a rule like this:

  • TRIGGER: Scheduled (Daily) with the following JQL
    • IssueReminder >= startOfDay() AND IssueReminder <= endOfDay()
  • ACTION: Whatever action you're using for the reminder (comment, email, teams/slack, etc.)

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

295 views 0 8
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you