Setting reminders for Jira tickets manually

[Tomáš Mračník]

Hello, Dear community, 

In my Jira SM project, we currently use automatic task reminders if nothing has been updated/modified in the task for more than 7 days.

But sometimes there are situations when the task/or some action on the task has to be done on a certain day, so I would like to ask if you can advise me on an easy way how to set it up.

Expected behavior:

1. User can set a date and time when the reminder should be sent
2. Reminder is sent on the appropriate date 
3. User is able to set another reminder (with another date)

 I've tried to add a custom field - IssueReminder, using automation. The problem is that automation sometimes doesn't work, and if we set reminders for some task repeatedly, a reminder is not being sent.  

Can you please advise?
Many thanks in advance.  

[Mark Segall]

Hi @Tomáš Mračník - I would set up a rule like this:

• TRIGGER: Scheduled (Daily) with the following JQL

  • IssueReminder >= startOfDay() AND IssueReminder <= endOfDay()

• ACTION: Whatever action you're using for the reminder (comment, email, teams/slack, etc.)