Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Set user default approver for Workflow approval


How I can set default approval for 1 user When the ticket created

I remember I can set default approver it. But when I change another approver I can't remember how to set default approvers...

Thanks & Best Regards,



1 comment

Dirk Ronsmans Community Leader Oct 14, 2021

Hi @Quang Vinh Lê and welcome to the community!

You'll have to verify on your workflow what field the approvers are being read from. Normally this is the default "Approvers" field but this could be changed on your workflow so just double check.

If you always want the same person to be set as approver you could edit that field and set a default value on it.

Another way might be to create an automation to set the approver after creation of your issue. This way you could have some more control based on what issuetype/fieldvalues/...

Like Alex Koxaras likes this

Hello @Dirk Ronsmans 

I got it. Many field old members create the same name Field is Approver. I select the wrong field.

Thanks & Best regards.


Log in or Sign up to comment
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

251 views 1 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you