I would be interested in having a new feature implemented.
This feature would suggest articles in Confluence to customers, based on the info obtained from the request form
Unfortunately this functionality is not yet available in next-gen projects.
I wonder whether is expected to have this feature developed and when it could be available in next-gen projects
Yes, I saw that feature, and I trusted that the customers would take a look or would search articles before creating a ticket, but I realized that sometimes our customers tend to write us directly, and it's fine that, as they write , the portal suggests them articles as "hey! have you seen that??"
welcome to the Atlassian Community!
Suggestions for Atlassian products are collected in its respective issuetracker, you are invited to raise Suggestions there, also.
I screened the project JSDCLOUD (which is for Jira Service Management, Cloud) but I could not identify in a hurry a Suggestions that corresponds to your one.
Feel free to contribute there.
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