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As we are using. Jira Service Desk also to document our different interactions with our customers - I would like to have to create a ticket in Status Done and add the resolution details.
How can I do that?
I noticed that In Jira Cloud - there is Status in the general settings which can be added to the ticket form - but I dont see that option in Jira Service Desk
Hello @Efrat Barak Zadok
Thank you for your question. It is not possible to set a status directly from the create issue screen.
What you could do, is create a custom field checkbox and add that field to the create issue screen.
Then, create an automation that triggers on issue creation, checks for the field value and transitions the issue to Closed.
Is that something you can work with? Are you comfortable enough to set it up or do you additional information?
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