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Set field value based on another field value using Script runner cloud


Hi here,

I would like set the field priority based on the Impact field that is selected during the issue creation(from customer portal). If Impact is High, Priority should be set as High and same way if Impact is Low, priortity should be set as Low.

I am very much new to this scriptrunner scripts. somehow I gathered this which is not working for me, can someone help?

FYI this is on Jira cloud


const changedField = getChangeField() ;

if(changedField.getName () === 'Impact') {

const ImpactName = changedField.getValue().name.toString();

if (ImpactName === "High") {



1 answer

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Robert Bailey
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Oct 27, 2023 • edited

Hi @Rama Krishna , 

Unfortunately you are unable to create Behaviours that are applied to Jira Service Management in Jira Cloud. Currently, the underlying UI Modification API does not support this project type, and so we cannot support the customer portal view. 

You can find a full list of documentation for what is and is not currently supported with Behaviours on Cloud here:

We do have a feedback board, in which we are asking users to vote if they want to see Jira Service Management supported with Behaviours, so we can feed this back to Atlassian. You can find and vote on this here:

Does this help?

Kind regards, 


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