For employee onboarding requests, I would like to set the ticket Due Date to be equal to my custom date field, Employee Start Date. I am trying to use automation to edit the issue on create, however the due date keeps ending up NULL.
Edit issue:
Choose fields to set: Due date
Due date:
Copy Employee Start Date from Current issue
How can I set the due date to be equal to a custom date field?
Hi @Rebecca Molstad , will the following work?
Use smart values - {{issue.custom field}} - replacing "custom field" with your field name.
I tried both {{issue.Employee Start Date}} and {{issue.customfield_10037}} and no luck!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Have you look into the audit log associated with your automation rule to see if there are any problems?
Secondly, who is the actor running the automation rule?
Lastly, Due Date field population requires (Schedule issue permission).
Please let me know what you find out from the audit log first.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
The audit log shows that everything ran successfully. The automation is triggered upon creation of the request, which typically is entered in our support portal by an end user (non-agent). Schedule issue permissions is set up for:
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Can you share your automation rule setup?
Best, Joseph
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Try the following setup - When you set Due Date field value via Copy operation, can you try "Copy xxxx from Trigger issue") instead of current issue?
In my example, customer will enter in a value in a field named "Event Date", and my rule copy the value from it and populate the Due Date field.
Hope this helps.
Best, Joseph
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.