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We're looking at using Jira Service Management but the main issue we're running into is that it requires an assignee to be specified.
Essentially in all of the request forms if we set the default assignee to unassigned we get an error "Enter a valid preset value" Changing this to a specific user means the form works and the tickets get created but obviously, that means that user will get all new tickets assigned to them and it would be more difficult for everyone to track which ones they're working on and which tickets need picking up.
From looking at similar queries I've found we might be able to do it by changing the default assignee in the project settings but we're running into another problem. All of the site admins and the org admins are unable to change this setting even when they're set as admins in the service desk as well as on Jira as a whole so we're really not sure who is able to.
I've tried using the automation settings to get around it but it's running into a similar issue.
The obvious solution to me is to create another user "ToBeAssigned" or something along those lines that we essentially set as the default assignee but that means potentially paying for another license which we'd like to avoid if we can.