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Set Insight objects to a Jira ticket by an automation

Hello,

How I can set automatically an insight custom field on a ticket based on the Reporter of the ticket.

Manually is working by configuring the Insight custom field as described below:

Insight Custom field config.jpg

When I try to edit the field, only the objects related to the reporter are displayed.

But when I try to use the same Filter to populate the field automatically when the ticket is created, the objects that are brought in the field are totally different (and not related to the reporter).

Insight automation.jpg

1 answer

1 accepted

Try using the "Lookup Objects" action to find the objects you want, then assign them to equipment with: Key IN ({{lookupObjects.objectKey.join(",")}})

The Issue Scope IQL is so new that I wouldn't use it in this way, I'd specify a Filter Scope to at least narrow it with "objectType IN objectTypeAndChildren(<parent object type>)".

Anyway I'm not entirely sure what's going on here, Insight Cloud is a bit weird with Atlassian Accounts and user attributes anyway. It's safest to separate the search action from the field editing action, because then you can inspect what's returned through an Audit Log action.

I've tried to use Lookup Objects, but I didn't manage to obtain any assets. I've used this filter:  objectType = Laptops AND object HAVING outboundReferences(objecttype = Users AND "Jira User" = currentReporter()) filter) 

in order to obtain all the laptops related to the Reporter. When I am using the same filter on IQL advance search field and change currentReporter() with currentUser() it is working... only laptops related to current user are displayed. 

Hi Razvan, not sure if you found an answer to this but you can actually use a smart value inside a lookupobjects iql query.  Your query should look like this: 
objectType = Laptops and "Jira User" = {{reporter}}. This is, if your object attribute is of type user.

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