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Set Due Date in Email Service Requests

Priyendu Bhardwaj
Priyendu Bhardwaj June 6, 2019

When a ticket is generated in response to an email, I want to set due date fields with values like 2d, i.e. due date is after 2 days from today.

How can I achieve that?

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Jack Brickey
Jack Brickey
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June 7, 2019

you will need an addon for this, e.g. Scriptrunner, Power Scripts, Automation for Jira, etc.

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Priyendu Bhardwaj
Priyendu Bhardwaj June 7, 2019

Thanks! Looks there is no native option available and I need to go automation route.

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