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Session Expires frequently for the same user

Sarvesh Mishra
Sarvesh Mishra
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Apr 12, 2023

Hi All, 

Session is getting expired for same user very frequently. 

Can you please suggest.

Regards, 
Sarvesh

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Brant Schroeder
Brant Schroeder
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Apr 13, 2023

@Sarvesh Mishra Welcome to the Atlassian community

I see this often when the user is using incognito browsing all the time.  If they are doing this or clearing cache when they close the browser then the cookie will be removed that handles the session requiring them to login the next time they open their browser.

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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Apr 13, 2023

Hi @Sarvesh Mishra and welcome to the community,

Are you using Access and authentication policies? If yes, then read this article https://support.atlassian.com/security-and-access-policies/docs/edit-authentication-settings-and-members/ which states about the "Idle session duration". Perhaps this user belong to a policy with short idle session duration.

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