ServiceNow to JSM Migration

[Piyush A (STR)]

Hi, I was looking out for some expertise or details related to ServiceNow to JSM migration for the below:

• All tickets  as  INC, PRB, RITM, CHG
• Attachments and comments to be migrated
• Custom fields of the INC (as an example) to be migrated into custom field mapping.

[Dhiren Notani_Exalate_]

Hi @Piyush A (STR) ,

This is Dhiren from Exalate.

Exalate, provides a fully bi-directional synchronization between Jira(Software, Service Management) and ServiceNow (among other ITSM systems) that is fully customizable. It is easy to set up and Exalate uses a scripting engine which is based on Groovy scripts where you can control what data you want to share and even you can independently handle the incoming information. You can achieve complex use-cases with ease. 

You can even migrate INC, PRB, RITM, CHG tickets along with attachments and comments with custom fields.

If you would like to see a customized demo of the product in action, feel free to book a slot with us. 

Thanks
Dhiren

[Piyush A (STR)]

Thanks @Dhiren Notani_Exalate_

We had a talk with @Sehdev Sharma

[Diana_Architect_ZigiWave]

@Piyush A (STR) hello. Feel free to take a look at ZigiOps. It's a no-code tool that can help you migrate the data you desire - attachments, comments, tickets, custom fields and etc. There is no limitation for the data you want to send from ServiceNow to Jira SM. It's customizable to fit various use cases. You can explore it and even book a demo to see firsthand how it can help you.

Regards, Diana (ZigiWave)