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Service request in Hebrew

Pierre Kohn
Pierre Kohn
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May 01, 2023

Hi, even if Hebrew is not supported, is it possible to get service requests written in Hebrew, received by email? Thanks

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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May 02, 2023

Hi @Pierre Kohn and welcome to the community,

Your service catalogue can be in whatever language you choose to write it. You may also customize the customers' notifications. However changing Jira user's interface to Hebrew is not currently supported. And you can receiver requests by email in any language. This is not a problem at all. You just have to create the appropriate email request request type https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/

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Pierre Kohn
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May 02, 2023

Thanks @Alex Koxaras _Relational_ . Actually, I have a bit more information: If the message encoding is UTF-8, we can read the message clearly, but not if the encoding is for instance Western. Any way that JIRA Service management converts the email encoding?

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