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Service management integration: WhatsApp connecter for jira/Facebook sender Twilio

shatha
shatha
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February 14, 2023

Hello Team, 

I have connected both: [WhatsApp connecter for jira] and Facebook sender via Twilio account, I have two question:

1- How to configure the reporter field that is coming from [WhatsApp connecter for jira] to view the [WhatsApp number/name] only without the other details that are coming from the connecter.

2- What is Jira POST URl that should be included in "WHEN A MESSAGE COMES IN" for facebook messenger sender to raise a ticket in Jira service management project. 

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Rana Yousaf
Rana Yousaf
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June 25, 2023

Whatsapp backup 

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