Hello, to fully utilise the atlassian service desk, I need customer to be able to view their request without having to register. We can register them ourselves, same as we do with our web application.
And idea how to achieve this?
Example ideal scenario:
Please tell me I'm not dreaming, when other service desk products can do it, advanced SD as this one has to too 🙂
P.S.: there seem to have been a solution 2 years ago, alas, that method is no longer available.
Hi @Petr Sezemský ,
Based on my knowledge of the service desk (also from the development side), this is impossible to achieve. Created tickets, even if available to a larger group of people, for example, by sharing them with the organization, are not publicly available. Public = without login. Being on the portal, we must be logged in because our profile/e-mail address determines whether we see a given request or not.
While it's true that customers can create requests without logging in if the portal is set up that way, they will need to provide an email address to track the progress of their request. Once an email is assigned to their account, they can use it to log in and view the ticket status.
~Kate
Hi @Petr Sezemský On the customer access tab, (Settings[gear]/ Projects/JSM Section) under 'Portal Access' there is a checkbox for 'Customers can access and send requests from the portal without logging in'. Would this work for you?
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Unfortunately I didn't find this option anywhere, could you share a printscreen with it please? Thanks!
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