Hey I found an old answer in Atlassian since 2014 stating the following: At the moment there is no concept of customer "assignment". In our current model, the customer is always the reporter and the assignee is always the person responsible for managing the ticket in you service desk team. The status of the issue is generally used to denote which side the ticket is currently waiting on, eg. "Waiting for Customer" or "Waiting for Support" or "Waiting for External Vendor" etc.
What I would like to know is if this is still the current situation since we have several tickets being generated through this portal to various customer and if the customer has large team of people on their side to deal with the tickets they do not have any clear view of who is looking in to what on their side. only the the status of the ticket.
The current situation is as follows:
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