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Service Management

Rajesh Mankad March 13, 2024

Hello,

We have stopped receiving emails from customers all of a sudden. Hence, tickets are not getting raised.

1 answer

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Kishan Sharma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 13, 2024

Hi @Rajesh Mankad 

Jira can send a maximum of 100 emails per day on the Free plan. After 100 emails, notifications are paused until the following day. You can upgrade your plan to allow for more email notifications. When upgrading to a paid plan, it may take up to 30 days for this limit to be lifted. If you're trialing a Standard, Premium or Enterprise plan, or have recently upgraded to a paid plan, and need to increase your daily email limit, contact Atlassian support team.

Rajesh Mankad March 13, 2024

Hi Kishan,

We hardly receive 10 emails a day.

Rajesh Mankad March 13, 2024

Forgot to mention. The customer attaches screen shots or excel sheet and mark it to their team while sending it on our support id which is mapped in JIRA.

Kishan Sharma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 13, 2024

Hi Rajesh, thank you for the information. Can you please also confirm if the ticket is being created via portal or via email ?

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