Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Service Management

Rajesh Mankad
Rajesh Mankad
Contributor
March 13, 2024

Hello,

We have stopped receiving emails from customers all of a sudden. Hence, tickets are not getting raised.

Answer
Watch
Like nigel.camp likes this
113 views

1 answer

0 votes
Kishan Sharma
Kishan Sharma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
March 13, 2024

Hi @Rajesh Mankad 

Jira can send a maximum of 100 emails per day on the Free plan. After 100 emails, notifications are paused until the following day. You can upgrade your plan to allow for more email notifications. When upgrading to a paid plan, it may take up to 30 days for this limit to be lifted. If you're trialing a Standard, Premium or Enterprise plan, or have recently upgraded to a paid plan, and need to increase your daily email limit, contact Atlassian support team.

View More Comments
Rajesh Mankad
Rajesh Mankad
Contributor
March 13, 2024

Hi Kishan,

We hardly receive 10 emails a day.

Like
Rajesh Mankad
Rajesh Mankad
Contributor
March 13, 2024

Forgot to mention. The customer attaches screen shots or excel sheet and mark it to their team while sending it on our support id which is mapped in JIRA.

Like
Kishan Sharma
Kishan Sharma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
March 13, 2024

Hi Rajesh, thank you for the information. Can you please also confirm if the ticket is being created via portal or via email ?

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events