Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Service Instance Questions

Hello,

I am currently testing the service management tool to report issues related to our Microscopy lab and the facilities associated with it.

Most of our facility users are from (UC Berkeley)  and they sign up for time on the scopes and come back every couple of months or so. 

We expect to have around 2-4 agents that will be assigned the tickets (Microscopists and Systems folks)

My questions are mostly related to access:
- Do we manually invite every user to the system?
- The university users Google Suite for email and other applications, can we get these systems to talk to each other?

* By users, I meant customers who can access the ticket portal.

Thanks!

1 answer

0 votes

Hello @achintangal,

Welcome to Atlassian Community!

Thank you for the details.

On Jira Service Management, you can invite customers and they can also create their own accounts. If you don’t want to let the portal public, then agents will have to manually invite them.

If you want them to create their accounts, then there are two options that you need to enable.

The first one is on Project settings > Customer permissions (company-managed) or Project settings > Channels > Customer permissions (team-managed). On this page, select “Anyone with an account on https://xxxxxx.atlassian.net” for Service project access and Save.

After that, go to Cog icon > Products > Configuration and on “Can customers create their own accounts?”, select “Yes, by signing up or sending a request”.

Regarding GSuite, the customer portal doesn’t work with SSO. There is a feature request suggesting this improvement:

The workaround, in this case, is to migrate the accounts to Atlassian account, so customers will be listed as internal users (without a license) and will be able to log in with Google.

How to migrate a customer account to Atlassian

In order to change the settings below, please go to Administration's page.

The first step is to remove all the "user defaults" on Product access. This configuration will ensure that your customers will not receive any license after the migration.

Screenshot 2019-08-28_17-20-50-890.png

Then you can go to Jira Service Management > Click on ...  for the customer you need to migrate > Migrate to Atlassian account.

Screenshot 2019-11-22_18-25-44-202.png

If you have any other questions regarding this matter, please let us know.

Kind regards,
Angélica

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Asked in Jira Service Management

JSM June ask me anything (AMA)

Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...

415 views 24 14
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you