Service Desk

[Pablo Marín]

Hello I have a doubt in order to start creating a new project. In the same project, is it possible that different customers can not have access or can not see the rest of servicedesk portals?
Let me explain: The same project hosts different companies, in the Service Desk portal, depending on the Client user we want them to have access to a company, but with the same link. Or on the contrary we must create 1 project per company?

Thanks so much!

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[Hana Kučerová · Accepted solution]

Hi @Pablo Marín ,

welcome to the Atlassian Community.

You can group your customers into the organizations, see here for more info:

https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/

[Pablo Marín]

Thanks So much Hana for your Fast reply.

My question is : As you say, i can group our clients into different company, ok but the problem is: With the attached image, I can give permission to each company to see only portal 1, or only portal 2 ? giving the same link for all?

[Hana Kučerová]

@Pablo Marín If you group your customers into different organizations, you can have one project (= one portal) for all the customers and provide them with the same portal URL

You can also configure it in a way, that one company has access to portal 1, another to portals 1 and 2, etc. Then you can share the general helpdesk URL with them and they will see one or more portals there.

[Pablo Marín]

Thank you for solving my doubt Hana. It was what I needed!