We are a Digital Marketing Agency and we use Jira to manage our marketing campaigns for our client retainers.
Some of the work requested by our clients is ad-hoc. Currently these requests are not tracked and live in our Consultant's inboxes.
We were wondering if it would be good practice to possibly use the Jira Service Desk in a smart way to help us track these interactions/requests.
As each Consultant has their own list of clients, we would like requests from specific clients to be routed to a specific queue for the relevant consultant. I understand that this can be done with jql. (We would then have to set up each of the consultants as service desk agents)
My question is do you think this is a smart solution?
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