Service Desk Portal - Project Layout

[Rune Johannessen]

Hi,

What is controlling the order of layout for the project being displayed in the Service Desk Portal? And how can I lock the order?

It seems the order of layout is changing randomly. 

Below picture shows how the layout was changing in the Service Desk Portal from one day to the next. 

Thanks for any input/clarification.

Rune

[Angélica Luz · Accepted solution]

Hello Rune,

Thank you for reaching out to Atlassian Community!

The order of the projects in the customer portal is by popularity and the sorting is cached. The cache timeout is 1 day, that's why the order may change from one day to another.

There is a feature request regarding the project's order in the portal:

• Ability to sort portal ordering

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

[Rune Johannessen]

Thanks for the clarification.

Rune

[habib rahman]

nice

[Lukas Sternbach]

Its sorted by the most popular one (the one with the most tickets) as far as I know. Now they finally implemented a manual order possibility: https://youtu.be/lZWvAgmmcDA?t=59