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Service Desk License Cost

Hi , 

I have query regarding license cost associated with Service Desk .
From the link shared below , I understand cost is associated with per agent . 


Do I need to buy license upfront or they can be charged based on rolling . 
For example ,
Jan month had number active of agent 10 .
March month agent count increase to 15 , so I can add license and cost will be adjusted March onwards.
May month agent count reduced to 12 , so the cost will be adjusted to 12 agents may onwards . 

Please confirm if my understandings are correct . 


1 answer

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Melo Community Leader May 19, 2022

Hi @Sunil Sagar, welcome to the community!

If you're in a monthly plan Atlassian "will simply charge the card on file for the number of users tied to each product, each month."

For cloud sites paid yearly I would suggest contacting Atlassian:


Please let me know if that helps.



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