Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Service Desk Assignee Lists not loading in "All Open" Queue

In the JIRA Service Desk project, new tickets are created and by default are unassigned. When I try to assign an assignee to an unassigned ticket, the list of users doesn't load up. I have to open the ticket, the assign a user from with in the ticket details.

We have tried this in Chrome, Firefox and Microsoft Edge with no luck at all...

Is this a bug?

1 answer

1 accepted

0 votes
Answer accepted
Jack Brickey Community Leader Jan 12, 2021

to be clear nothing will show until you begin to type. is that not happening? if not, can you inspect other JSM projects? Also make sure that this is the system default assignee and not some custom field.

Ahh... Silly me.

This works perfectly well when I start to type. Thank you so much for the prompt response.


best regards,


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

320 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you