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Service Desk Agent Doesnot work

Deleted user February 7, 2020

Hello, I am new to JIRA platform and trying to understand the default group

jira-servicedesk-users 

is actually for Agents or Customers?

 

Some features are disabled as i am Site Admin and trying to make myself as service desk agent. As site admin, it shows 1 user (myself) in JIRA service desk. Can somebody explain how it works?

Do i have to create my own group name: JIRA Server Desk Agents, add it to product?

Regards,

Dounia

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Steven F Behnke
Steven F Behnke
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February 7, 2020
  • Make a group
  • Add it to Application Access under Site Administration
  • Ensure that group has Service Desk Team role in the appropriate projects
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