Having a little trouble figuring this one out. Point me to doc please or advise. Simple question that will assist in about 10 projects
--Email sent to firstname.lastname@example.org there should be a helpdesk ticket created automatically to General Helpdesk project.
--Email to email@example.com create a ticket assigned to people ops project,
yes, this is possible.
Please kindly refer to the following documentation for more information:
Actually, can I follow on to this? I went to look for email requests but it wasn't in Project Settings. (Maybe our version is newer than the doc?) I searched for email requests and interestingly it came up with a list of email addresses for each of our service desk projects. Neither my colleague nor I created them so it looks like they were autogenerated.
The first one I tested worked fine. But the email address is kinda ungainly. So firstname.lastname@example.org. Could we change it or alias it so it instead says e.g.
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