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Sending emails to specific projects

Having a little trouble figuring this one out. Point me to doc please or advise. Simple question that will assist in about 10 projects 

--Email sent to there should be a helpdesk ticket created automatically to General Helpdesk project.

--Email to peopleopshelpdesk@company.comshould create a ticket assigned to people ops project,


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Daniel Ebers Community Leader Nov 18, 2020

Hi Jim,

yes, this is possible.

Please kindly refer to the following documentation for more information:


Thanks. I'll take a look. 

Actually, can I follow on to this? I went to look for email requests but it wasn't in Project Settings. (Maybe our version is newer than the doc?) I searched for email requests and interestingly it came up with a list of email addresses for each of our service desk projects. Neither my colleague nor I created them so it looks like they were autogenerated. 

The first one I tested worked fine. But the email address is kinda ungainly. So Could we change it or alias it so it instead says e.g. ??

Never mind. I think I see it.

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