Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Sending emails to specific projects

Having a little trouble figuring this one out. Point me to doc please or advise. Simple question that will assist in about 10 projects 

--Email sent to generalhelpdesk@company.com there should be a helpdesk ticket created automatically to General Helpdesk project.


--Email to peopleopshelpdesk@company.comshould create a ticket assigned to people ops project,

Etc. 

1 answer

1 accepted

0 votes
Answer accepted
Daniel Ebers Community Leader Nov 18, 2020

Hi Jim,

yes, this is possible.

Please kindly refer to the following documentation for more information:
https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/

Regards,
Daniel

Thanks. I'll take a look. 

Actually, can I follow on to this? I went to look for email requests but it wasn't in Project Settings. (Maybe our version is newer than the doc?) I searched for email requests and interestingly it came up with a list of email addresses for each of our service desk projects. Neither my colleague nor I created them so it looks like they were autogenerated. 

The first one I tested worked fine. But the email address is kinda ungainly. So dhsd@companyname.atlassian.net. Could we change it or alias it so it instead says e.g.

Peopleops@companyname.com ??

Never mind. I think I see it.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

157 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you