Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Sending email to approvers but using 2 different approver fields depending on transition in workflow

We have 2 locations in our workflow that require approvals:
1. Peer Review

2. CAB Review

For peer review I am using the Approvers field.  For the CAB review I am using a custom multi-user field I named CAB.

I notice in JSM notifications that you have to pick the field the email goes to for approvals.  Since I am using 2 different fields, do I need to delete this automation & add the email as a post-function in the workflow?

1 answer

1 accepted

1 vote
Answer accepted
Pramodh M Community Leader Dec 14, 2021

Hi @Rebecca C 

So basically add the Post function to trigger a Custom event to send the notification.

Add the Approver groups in Notifcation Scheme for the Custom event you have created.

Now the notification will be sent to users based on the Group which is present in the Approver groups.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,698 views 21 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you