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Sending email to approvers but using 2 different approver fields depending on transition in workflow

We have 2 locations in our workflow that require approvals:
1. Peer Review

2. CAB Review

For peer review I am using the Approvers field.  For the CAB review I am using a custom multi-user field I named CAB.

I notice in JSM notifications that you have to pick the field the email goes to for approvals.  Since I am using 2 different fields, do I need to delete this automation & add the email as a post-function in the workflow?

1 answer

1 accepted

1 vote
Answer accepted
Pramodh M Community Leader Dec 14, 2021

Hi @Rebecca C 

So basically add the Post function to trigger a Custom event to send the notification.

Add the Approver groups in Notifcation Scheme for the Custom event you have created.

Now the notification will be sent to users based on the Group which is present in the Approver groups.

Thanks,
Pramodh

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