Sending email as a reply

Luis Andino Rodriguez March 20, 2024

Is it possible to send email as reply to the email. As I was testing replying to an email in JSM I noticed it was sending it as a new email instead of a reply of that email

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Stephen Wright _Elabor8_
Community Leader
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March 23, 2024

Hi @Luis Andino Rodriguez 

Is this just on the first response (i.e after the ticket is created from an email), or for every response?

Ste

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