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Send out summary emails containing open tickets

Jordy Hermans June 12, 2024

I want to send out a summary email each week, containing the open tickets per user. 

I've got the automation rule set up, and it works, however I get an email per ticket, so for every open ticket, this email gets sent. 

Is it possible to set up an automation rule, which only sends out 1 email containing a summary? 

(for the example i scheduled it to run every 5 minutes for testing purposes)2024-06-12 16_32_07-Rule builder - Automation - TestProject RemeberMail Jordy - Jira - Nedcon - Micr.png

 

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Duc Thang TRAN
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June 12, 2024

Hello @Jordy Hermans 

You can try a config like this one :

2024-06-12 17_23_06-Window.png

Jordy Hermans June 13, 2024

Thanks for your reply!

The config you've send me works, but unfortunately I'm still receiving an email per open ticket, so it hasn't solved my problem just yet...

Duc Thang TRAN
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June 13, 2024

Hello @Jordy Hermans 
It depends on how you configured the automation. Normally, In my case  the rule triggers one time and sends one email with the entire list.

Jordy Hermans July 9, 2024

Hi @Duc Thang TRAN ,

I did some more testing with your solution and I got it to work, thank you so much!

Kind regards,

Jordy

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