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Send form field in "Send web request"

Dmitry Petriev
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October 23, 2023

Hello everyone, 

I'm trying to automate the onboarding process. I created a custom form for requests for users. After that, I'm trying to set up "Send web request" to send all custom form fields to the AWS Lambda for processing. 

In custom form, I'm using the multi-selection field. Firstly, I linked it to Jira Field and was able to fetch it via {{ issue.customField_xxx }}, but the number of values is too big to fill it up manually. Then, I tried to fill it up by "Data connection". Obviously, I can't link the form field to the "Data Connection" and Jira field simultaneously and can't fetch field value via  {{ issue.customField_xxx }}.

Is there any way to fetch form field values which were filled up by "Data Connection"?

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Joseph Chung Yin
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May 12, 2024

@Dmitry Petriev -

Welcome to the community.  As far as I know, you can only obtain Form's field values in automation rule only if the form field is mapped to Jira issue field.

The only option that I know to obtain Form's field values (not associated to the Jira issue field) is by using custom REST APIs development (see link below) -

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.


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