Search bar on the portal

[Anna Sike]

How can I add the search bar to my Jira portal to look like this?
Still reading articles and most say it should appear automatically once the Confluence page is linked to the Jira portal via the Knowledge Base.
I have done that, and if I add a Summary bar to a form within the portal it works. But no search bar on the portal.

[Paul Wiggers]

Hello Anna,

When you go to your help center home page, the search bar should be there.

Can you share a screenshot of what you are seeing now?

[Anna Sike]

Hi Paul,

It is on the help centre page, but I am looking to move it to the portal page.
We have multiple portals for different branches of the organisation. They go to the portal page as default.

Currently this is how the portal page looks like:

[Paul Wiggers]

Hello @Anna Sike 

Ah, I see. The reason why you don't see the search bar, is because you are in the project portal and not in the help center. It's confusing, I know.

If you click the "Information Centre Requests" you should enter the Help Center home page. The search bar is only shown there. 

Or, go to https://fareshare.atlassian.net/servicedesk/customer/portals to access the help center home page.

[Anna Sike]

And there is no way to add a search bar to the portal? Only to forms or to the help centre page?

[Paul Wiggers]

I'm afraid that is not something that the out-of-the-box help center supports. 

If you need that functionality, you might want to look at Refined or K15t. Those apps can help you customize your portal to look how you want. 

Just keep in mind, you will lose some functionality (forms and JSM integration) and the sign-up process for your users might be a bit tricky. But if you can work around that, they can create some very nice-looking portals that are suited to your needs.

[Anna Sike]

Thanks Paul. 

[Jazz]

You can still search from your portal page - not great - but the functionality is actually there.