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¿Se puede dejar visible solo para los agentes algunos tipos de solicitud en el portal?

Juan Portero
Juan Portero Jun 07, 2022

La idea es que desde el portal los agentes puedan crear un ticket con el tipo de solicitud en cuestión pero que los usuarios/clientes del portal no puedan ver esa opción.

 

¿Se puede tener está configuración?

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Lucas Silvera
Lucas Silvera Oct 24, 2023

tengo exactamente la misma duda :( 
Y no se como configurar eso

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Lucas Silvera
Lucas Silvera Oct 24, 2023

Vas a la lista de Service Requests y en el que quieras esconder, hacés clic en los 3 puntos y luego donde dice Portal Group, seleccionás Edit

Esto te va a mostrar los grupos donde aparece actualmente tu service request ... destildá todos para quitarlo de todos los grupos y dale Save

Y vas a ver que ahora tu Service Request dice Hidden from Portal

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