I'm using 'CRM for JIRA' for managing customer attributes. Using this I've created a CRM company field called "Customer" which is basically the customer name.
I've enabled the sync between Customer and Organisations in JIRA Service desk, so any new customer created in CRM automatically gets created in JSD.
Now, if a customer creates a ticket from the customer portal, the organisations is automatically set. But I need to set the same value for Customer as well.
Tried using the script mentioned here, but doesn't seem to work - https://community.atlassian.com/t5/Jira-Core-questions/Copy-Custom-field-value-from-one-field-to-another/qaq-p/73207
Please could you help me out on this? My ask is that when a ticket is created, as a listener or post function, the value of organisations should be copied to Customer field - when created from customer portal.
P.S. - I know organisations is a multi value field, but I'm using it only for a single value - i.e. the customer in questionl
Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events