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Satisfaction report

Hi there! :)
Anyone in the know how can I get Satisfaction rating information and comments via automation - emails?
I am trying to use this post, but there is the same problem:


Does not work.

The same issue with the satisfaction comments..
Pls help:D Thanks a lot!

1 answer

0 votes

Hello @Petr,

Thank you for reaching out to Community!

The rating and comments of the satisfaction survey are not stored in custom fields, that's why the smart values that you are using won't return the information you need.

In order to get the rating, you can use the smart value {{issue.Satisfaction.rating}}.

Regarding the comments, we found this post that contains the steps to get this information:

Take your time to test and if you face any issue or have any other questions, please let us know.


Hello @Angélica Luz 
You are the best, I appreciate it:D
In my case, I wanted to get weeks reports, contains information like:

Last week feedback - 20 (how to get count, i am thinking its impossible?)
Positive feedback:
Total: 18

  • 5 - Test Summary - issue link - issue key
  • 4 - Test Summary2 - issue link - issue key
  • 5 - Test Summary3 - issue link - issue key

But whatever I try, it does not give a result in this format (rating of the satisfaction), the value above I tried in the very first attempt :)
Every times I get: • • test summary • issue link • issue  key


It seems that this field is not fully worked out, it seems to contain information, but it is impossible to get its value. 
Regarding the comments, it looks like a similar situation. Creating a webhook is a pretty workaround))


Hello @Petr,

Thank you for the details. 

I tested the {{issue.Satisfaction.rating}} and it works on a simple automation. 

Screen Shot 2020-12-10 at 11.07.21.png

Testing the {{#lookupIssues}}, it also didn't return the ratings on the notification, but it's expected because it's not supported for Lookup issues action.

Available properties:

  • {{key}} - Returns the issue key
  • {{url}} - Returns the issue url
  • {{summary}} - Returns the issue summary
  • {{assignee.displayName}} -  Returns the assignee
  • {{reporter.displayName}} -  Returns the reporter
  • {{status}} - Returns the status
  • {{issueType}} - Returns the issue type
  • {{resolution}} - Returns the resolution status
  • {{fixVersion}} - Returns the fix version
  • {{created}} - Returns the date the issue was created
  • {{updated}} - Returns the date the issue was updated
  • {{Story Points}} - Returns the story points for the issue (classic Jira Software)
  • {{Story point estimate}} - Returns the story points for the issue (next-gen Jira Software)

I'm still checking internally if there is a workaround for that without using an add-on. 

Like Petr likes this

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