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Satisfaction date stored


I was trying to get the satisfaction date for some new tickets that have been created but i can't find how, I solved the problem of not storing date by using automation and changing a custom field to {{now}} when Satisfaction field gets a change but I have lot of tickets without date.

So... There is any way I can get the stored data from satisfaction date to another field?

2 answers

I just found how to solve it, and even how to change all my current issues, i just created a custom field to store it and using automation i create a branch so for each Issue created it will take the date from : {{issue.Satisfaction date}} and if you also need to show Satisfaction comment just create another custom field and store it as {{}}




0 votes
Dave Mathijs Community Leader Nov 29, 2022

Hi @Nestor Luján Valiente , have a look at this issue for more info:

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