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Salesforce to Jira Cloud API

Darwin Fernandez February 9, 2023

Does anyone know where i can find documentation to build an API in Salesforce to  Create a Jira ticket using REST API?

I cant find anything helpful for Jira Cloud in either salesforce or Jira documentations.

 

Jira Server Salesforce docs

https://docs.servicerocket.com/salesforce-jira-classic/administrator-guide/configuring-salesforce/configuring-the-create-jira-issue-button-with-the-create-endpoint

 

Possible Jira cloud support?

https://developer.salesforce.com/docs/atlas.en-us.api_iot.meta/api_iot/qs_auth_connected_app.htm

 

5 answers

1 accepted

3 votes
Answer accepted
Syed Majid Hassan -Exalate-
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February 17, 2023

This should be you starting point for the Jira side. There are sample calls included here that will help you create tickets. Similar documentation for Salesforce is here. But getting a full blown integration off the ground has a lot of added caveats to it like queue management, conflict resolution, error handling and scaling. I would strongly urge you to look at one of the integration apps in marketplace. I work for iDalko, the owner of one such app Exalate

Give me a shout if you are interested in pursuing an out of the box solution. 

Thanks

Majid

Darwin Fernandez February 17, 2023

Thanks Syed! We are simply exploring this option and as you mentioned, there are some challenges and maintenance that we are identifying. I am just on a journey to collect and gather resources and potential alternatives. 

I'll note the Integration option mentioned in the answers. 

3 votes
Diana_Architect_ZigiWave
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
February 17, 2023

@Darwin Fernandez hello. Syed already pointed out the documentation you're probably looking for. In case you're open to alternative ways for integrating Jira & Salesforce - you can check out the Atlassian marketplace for tools. Such is ZigiOps - fully no-code & customizable, easy to use and scale. Connects & syncs the systems bi-directionally.

Regards, Diana 

3 votes
jennifer.dempsey_Appfire
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
February 16, 2023

Hi Darwin-

My name is Jennifer and I'm on the Connector for Salesforce & Jira product team at Appfire.

Connector for Salesforce & Jira is an all-in-one solution for organizations that need full collaboration and communication between teams that are using Jira and Salesforce. It offers tons of features and capabilities to enable users to use the platform that they are comfortable interacting with on a daily basis while collaborating with external teams. It also allows the power users and admins to create sophisticated workflows and automation.

If you have any questions or would like to book a demo, you can reach me at Jennifer.Dempsey@Appfire.com and I'll put you in touch with our Product Manager, who can help answer any questions you might have about Jira and Salesforce integration. 

Best regards,
Jennifer

2 votes
David Bakkers
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February 16, 2023

Hello @Darwin Fernandez 

That's a non-trival question that is like asking "When can I find the documents on how to build a space ship".

To be honest, if you have to ask how to do it, you probably don't know how to do it. You will be better served by just buying a commercial connector from a vendor. Check the Atlassian marketplace for all the connectors that integrate SalesForce with JSM.

Darwin Fernandez February 17, 2023

Hi David, 

Thank you for your answer, but this answer is not very helpful. I am not directly building this, I am simply trying to gather resources to discuss the potential options with the team that will be working on it. I do agree that checking out the Atlassian marketplace for integration apps may be a good alternative solution to limit error handling & Scaling along other things.

0 votes
Shubham Gupta February 19, 2024

Hi @Darwin Fernandez 

 

I am Shubham form team Sinergify. I am not sure if this will help you at this time. Sharing the link where all the details for creating Jira with the help of an integration tool are mentioned. 

I hope it helps!

 

 

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