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Our customers raise service request through email. They send it on our email which is configured with JIRA Service Management Portal.

Since yesterday evening, we are unable to see SR Tickets for requests raised by our customers  in "Open Service Request" dashboard. However, they do get confirmation email about request raised along with the SR Number.

Please look into this on urgent basis.

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Hi @Rajesh Mankad 

Can you access these Requests/ Issues in the Jira project directly (I understand they are not visible in the Dashboard)?


Now they are visible in the Dashboard. In fact by mistake I had changed the sorting sequence.

Thanks for the help.

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