SLA

[Kranthi Kumar]

Hello

I have created a few SLAs 

1. TIME TO FIRST RESPONSE - 8h

2. IN PROGRESS - 96h

3. COMPLETE RESOLUTION - 720h (this start from In progress)

Issues -

1. SLA in 3 is not change in tickets 

2. Why in 2nd it's showing 3d 24

Please let know if any additional information required.

[Fabio Racobaldo _Herzum_]

Hi @Kranthi Kumar ,

please share SLA configuration and ticket detail in which it doesn't appear.

Fabio